FALA Visitor Privacy Notice

Last updated: October 16, 2026

For people who talk to an AI assistant powered by FALA on a business’s website: what happens to your messages and voice, who is responsible, and your choices.

About This Notice

Many businesses use FALA, a service provided by ELAV8 AI LLC (“Elav8”), to run an AI assistant on their websites. This notice explains what happens when you talk to one of those assistants. The business that runs the website is responsible for its assistant, and its own privacy notice also applies to your conversation.

You Are Talking to an AI System

The assistant is an artificial intelligence system, not a person. It can make mistakes, so please check anything important with the business directly. It cannot give legal, medical, financial, or emergency advice. In an emergency, contact emergency services.

Your Conversation Is Processed, Transcribed, and Stored

When you type to the assistant or speak to it, your messages and what you say are sent to FALA and to the AI providers it uses so the assistant can understand and answer you. Speech is converted to text. FALA keeps a text transcript of the conversation for the business; it does not keep audio recordings of widget voice conversations, and it does not create voiceprints.

BY STARTING A CONVERSATION WITH THE ASSISTANT, BY TYPING A MESSAGE TO IT, OR BY TAPPING TO TALK TO IT, YOU CONSENT TO THE BUSINESS, FALA, AND THEIR SERVICE PROVIDERS PROCESSING, TRANSCRIBING, AND STORING YOUR CONVERSATION AS DESCRIBED IN THIS NOTICE. If you do not consent, please do not use the assistant and contact the business another way.

What Information Is Collected

Your messages and transcribed speech; the assistant’s replies; anything you choose to share, such as your name, email address, phone number, or request; form fields you ask the assistant to fill; the address and content of the page you are viewing, so the assistant can guide you; and technical information such as a random identifier stored in your browser, conversation identifiers, timestamps, and your device and browser type.

Please do not share passwords, payment card numbers, government identification numbers, or health information with the assistant.

Forms and Page Guidance

If you ask, the assistant can take you to a page, highlight a button, or fill in a form while you talk. It never reads or fills password or payment fields, never ticks consent boxes for you, and never submits anything for you: you review and submit the form yourself.

How Your Information Is Used

To answer your questions, help you with what you asked for, pass your request or contact details to the business, book appointments or open support tickets if you ask, keep the assistant secure, and prevent abuse. The business may also use your information as described in its own privacy notice. Elav8 does not sell your information and does not use your conversation to train AI models.

Who Receives Your Information

The business that runs the website; Elav8, which provides FALA to the business; the AI model providers FALA uses (currently Google, xAI, and OpenAI), which process your conversation to generate responses and may keep it for a limited period to detect abuse; hosting and security providers; and tools the business has connected, such as its CRM, helpdesk, calendar, or messaging service.

How Long It Is Kept

The business decides how long your conversation and contact details are kept. They are deleted when the business deletes them, when the retention period it sets passes, or when the business closes its FALA account.

Your Choices and Rights

You can stop talking to the assistant at any time. Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your information, or to opt out of certain uses. Please contact the business whose website you used; it controls your information and can act on your request. If you cannot reach the business, email support@elav8.ai and we will forward your request to it.

Children

The assistant is not intended for children under 16. If you are under 16, please do not use it.

Contact

Questions about FALA: support@elav8.ai.

ELAV8 AI LLC, a Florida limited liability company. Email support@elav8.ai. Our mailing address for formal legal notices is listed on our Contact page at fala.elav8.ai/contact.