FALA Acceptable Use Policy

Last updated: October 16, 2026

The rules for using FALA safely and lawfully. This policy is part of the Terms of Service, and a violation can lead to suspension or termination.

Purpose and Scope

This Acceptable Use Policy applies to everyone who uses FALA, including customers, their Users, and any AI assistant or agent connected to a workspace. Customers are responsible for their Users’ and agents’ compliance. Capitalized terms have the meanings given in the Terms of Service.

Illegal, Harmful, and Deceptive Use

Do not use FALA to break any law or regulation, or to promote, facilitate, or engage in illegal activity.

Do not use FALA to defraud, scam, phish, or mislead people, including by misrepresenting who you are, what you sell, its price or terms, or the results people will get.

Do not configure an agent to claim to be a human, to deny being an AI when asked, or to impersonate any real person, business, government agency, or brand you are not authorized to represent.

Do not use FALA to harass, threaten, bully, defame, or intimidate anyone, or to generate or distribute hateful, violent, sexually explicit, or obscene content. Content that sexually exploits or endangers children is strictly prohibited and will be reported to the appropriate authorities.

Do not use FALA to infringe or misappropriate anyone’s intellectual property, privacy, publicity, or other rights.

Privacy, Surveillance, and Sensitive Data

Do not deploy FALA to record, intercept, transcribe, or monitor anyone’s communications without every notice and consent the law requires.

Do not use FALA for covert surveillance, stalking, tracking individuals, or building profiles of people without their knowledge.

Do not use the widget to collect passwords, payment card numbers, bank account numbers, government identification numbers, health or medical information, biometric data, precise geolocation, or information about children, unless Elav8 has expressly agreed in writing.

Do not use FALA to make or support decisions that have legal or similarly significant effects on people, such as decisions about credit, lending, insurance, housing, employment, education, healthcare, immigration, or access to essential services, without qualified human review and every notice the law requires.

Regulated and High-Risk Uses

If you operate in a regulated industry (for example healthcare, financial services, insurance, legal services, real estate, debt collection, cannabis, firearms, alcohol, gambling, or adult services), you are responsible for every licensing, disclosure, record-keeping, advertising, and communications rule that applies, and you must configure your agent accordingly. We may decline or end service for any use we consider high-risk.

FALA must never be used for emergency services or for any situation where a failure, delay, or error could lead to death, personal injury, or environmental or property damage.

Do not use FALA to generate election or political content intended to deceive voters, or to impersonate candidates, officials, or campaigns.

Communications Compliance

You are responsible for required consent, opt-out handling, do-not-call compliance, quiet hours, sender registration, and disclosures for calls, texts, and AI-generated voice.

Do not send spam, unsolicited bulk messages, or messages to people who have opted out, and do not send prohibited content categories under carrier rules (such as sex, hate, alcohol, firearms, and tobacco content where restricted).

See our Voice, SMS, and Telephony Compliance Notice for details.

Websites, Crawling, and Content

Only direct FALA to read websites and content that you own or are authorized to use for this purpose, and only embed the widget on websites you control.

Do not upload or link content that contains malware or that you are not permitted to share, and do not use FALA to gather data from third-party websites in violation of their terms or of law.

Security and Integrity of the Service

Do not attempt to bypass or disable quotas, rate limits, domain locks, authentication, workspace isolation, safety filters, or other protections, or to access data, accounts, or systems you are not authorized to access.

Do not probe, scan, load-test, or penetration-test FALA without our written permission. If you find a vulnerability, report it privately to support@elav8.ai with the subject “Security Report,” give us reasonable time to fix it, and do not access or keep other customers’ data.

Do not jailbreak or try to circumvent the safety measures of FALA or of its AI providers, extract system prompts or model internals, or use Output to train or improve a competing AI model or product.

Do not interfere with or overload FALA, other customers’ use of it, or our providers’ networks.

Enforcement

We may investigate suspected violations and may remove content, disable agents or widgets, suspend communications features, suspend or terminate accounts, and cooperate with law enforcement, carriers, and affected parties, with or without notice, as we consider appropriate. We are not obligated to monitor use of FALA, and our decision not to act does not waive our rights.

Reporting Abuse

To report abuse of FALA, including a FALA-powered assistant that behaves unlawfully, email support@elav8.ai with the subject “Abuse Report,” the website address, and what happened.